Consumer Grievances Redressal Mechanism in BSNL

Consumer Grievances Redressal Mechanism (Public Grievances Redressal Mechanism)

BSNL has a well structured and multilayered Public Grievances Redressal Mechanism including Dispute Resolution Mechanism. The Public Redressal setup in BSNL has been introduced right from the Corporate Office to SSA(Secondary Switching Area) levels. Subscribers having complaints or grievances can interact with the organization through the following for Public Grievance / Dispute settlements: -

1 Nodal officers for Public Grievances of Jharkhand Circle

Details of Nodal officers for Public Grievances
Name of SSA Name and designation of Nodal officer Office Address Contact Numbers E-mail
Ranchi Sri Pankaj Kumar, DGM(O) 2nd Floor, Telephone Bhawan Near Saheed Chowk Ranchi-834001


Fax - 0651-2212500
Jamshedpur Sri R.K. Singh,
Telecom Campus
Near Golmuri Post Office
Tinplate, Golmuri, Jamshedpur


Fax - 0657-2431350
Dhanbad Smt. Anvita Nath,
CTO Building, Hirapur, Dhanbad


Fax - 0326-2281037
Hazaribagh Sri Manoj Singh
New telephone exchange Building
Near Upkar Hotel


Fax- 06546-266700

Dumka Sri Shashank Rajak, DE(A&P) 2nd Floor, Telephone Building
New Building, Dudhani, Dumka


Fax - 06434-223434
Daltanganj Sri Rakesh Kumar, SDE(A&P) Near Shantipuri ,
Telephone Colony
Police Line Road, Daltanganj

Fax- 06562-220366
Circle office Sri Sanjay Kumar AGM(Reg&PG) O/o CGMT, ARTTC , BSNL, Near Jumar River,  Ranchi


Fax- 0651-2273088
Circle office Sri A.K.Samanta, GM(Admin) O/o CGMT, ARTTC , BSNL, Near Jumar River,  Ranchi


Fax- 0651-2210986
Details of Appellate Authority for Public Grievances
Jharkhand Telecom Circle Office Sri Ashish Kumar Das , PGM(CFA-Tx) Room no A-205, ARTTC Building, O/o CGMT, Jharkhand Telecom Circle , Ranchi


Fax 0651-2210029

2 Redressal of Consumer Grievances by Nodal Officers.

You may approach, by a letter in writing, or through telephone, or web based online filing of complaints or through short message service or through other electronic means and any other means, the Nodal Officer of the concerned SSA of the Circle/District for redressal of your grievance.

In emergent situation, one can approach at the first instance itself a Nodal Officer and the Nodal Officer shall redress the grievance.

3.         Appeal to appellate authority for redressal of consumer grievances.        

(1) In case a consumer is not satisfied with the redressal of his grievance by the Nodal Officer, or his complaint remains to be redressed or no reply is received within the period of ten days of the registration of the complaint by the Nodal Officer or three days of the registration of complaint by the Nodal Officer relating to fault or disruption of service or disconnection  such consumer may, in writing, make an appeal to the appellate authority of the concerned Circle.

 3.1      Disposal of appeal by appellate authority.        

The secretariat of the appellate authority of Jharkhand Circle.

Shri Rajeev Ranjan Kumar, ADT(PG), O/o CGMT, Ranchi Secretary
Shri Sanjay Das , TTA, O/o CGMT, Ranchi Office Asst.


Status of Pending Appeals