CONSUMER GRIEVANCE REDRESSAL MECHANISM IN BSNL

Consumer Grievances Redressal Mechanism in BSNL

Consumer Grievances Redressal Mechanism (Public Grievances Redressal Mechanism)

BSNL has a well structured and multilayered Public Grievances Redressal Mechanism including Dispute Resolution Mechanism. The Public Redressal setup in BSNL has been introduced right from the Corporate Office to SSA(Secondary Switching Area) levels. Subscribers having complaints or grievances can interact with the organization through the following for Public Grievance / Dispute settlements: -

1 Nodal officers for Public Grievances of Jharkhand Circle

**Details of Nodal officers for Public Grievances**
Name of SSA	Name and designation of Nodal officer	Office Address	Contact Numbers	E-mail
Ranchi	Sri Pankaj Kumar, DGM(O)	2nd Floor, Telephone Bhawan Near Saheed Chowk Ranchi-834001	0651-2208100 Fax - 0651-2212500	pg_rch@bsnl.co.in
Jamshedpur	Sri R.K. Singh, DE(O)	Telecom Campus Near Golmuri Post Office Tinplate, Golmuri, Jamshedpur	0657-2341550 Fax - 0657-2431350	pg_jsr@bsnl.co.in
Dhanbad	Smt. Anvita Nath, DGM (O)	CTO Building, Hirapur, Dhanbad	0326-2221040 Fax - 0326-2281037	pg_dnb@bsnl.co.in
Hazaribagh	Sri Manoj Singh DGM(O)	New telephone exchange Building Near Upkar Hotel Hazaribagh-825301	06546-222868 Fax- 06546-266700	pg_hzb@bsnl.co.in
Dumka	Sri Shashank Rajak, DE(A&P)	2nd Floor, Telephone Building New Building, Dudhani, Dumka	06434-223699 Fax - 06434-223434	pg_dmk@bsnl.co.in
Daltanganj	Sri Rakesh Kumar, SDE(A&P)	Near Shantipuri , Telephone Colony Police Line Road, Daltanganj	06562-224433 Fax- 06562-220366	pg_dtj@bsnl.co.in
Circle office	Sri Sanjay Kumar AGM(Reg&PG)	O/o CGMT, ARTTC , BSNL, Near Jumar River, Ranchi	0651-2210100 Fax- 0651-2273088	pg_jkd@bsnl.co.in
Circle office	Sri A.K.Samanta, GM(Admin)	O/o CGMT, ARTTC , BSNL, Near Jumar River, Ranchi	0651-2205249, Fax- 0651-2210986	gmhra.jkd2018@gmail.com
Details of Appellate Authority for Public Grievances
Jharkhand Telecom Circle Office	Sri Ashish Kumar Das , PGM(CFA-Tx)	Room no A-205, ARTTC Building, O/o CGMT, Jharkhand Telecom Circle , Ranchi	0651-2208800 Fax 0651-2210029	pgmcfajkd@bsnl.co.in

2 Redressal of Consumer Grievances by Nodal Officers.

You may approach, by a letter in writing, or through telephone, or web based online filing of complaints or through short message service or through other electronic means and any other means, the Nodal Officer of the concerned SSA of the Circle/District for redressal of your grievance.

In emergent situation, one can approach at the first instance itself a Nodal Officer and the Nodal Officer shall redress the grievance.

3. Appeal to appellate authority for redressal of consumer grievances.

(1) In case a consumer is not satisfied with the redressal of his grievance by the Nodal Officer, or his complaint remains to be redressed or no reply is received within the period of ten days of the registration of the complaint by the Nodal Officer or three days of the registration of complaint by the Nodal Officer relating to fault or disruption of service or disconnection such consumer may, in writing, make an appeal to the appellate authority of the concerned Circle.

3.1 Disposal of appeal by appellate authority.

The secretariat of the appellate authority of Jharkhand Circle.

Shri Rajeev Ranjan Kumar, ADT(PG), O/o CGMT, Ranchi Secretary
Shri Sanjay Das , TTA, O/o CGMT, Ranchi Office Asst.

Status of Pending Appeals

Download MANUAL FOR CONSUMERS’ EDUCATION AND PREVENTION OF THEIR GRIEVANCES